Most Frequently Asked Question:
Question: Where are you located and what hours are you open?
Answer: We are located at 11550 Webb Bridge Way, Suite 4B, Alpharetta, GA 30005.
STORE HOURS: Monday - Saturday (10:00 am - 3:00 pm)
International Shipping Regulations
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
You are responsible for ensuring to comply with laws and regulations of the country of destination. Etsy does not have any responsibility on these additional charges that may apply.
Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order.
Who pays for customs fees?
Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Most sellers on Etsy are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes.
NOTE: IF you and a coupon code and it does not automatically apply, try copying and pasting this code. The system is completely automated and the code will be active until used. If you are still have issues with getting the code to work, please call us at 678-762-9000. IF YOUR CODE IS NOT ENTERED AT CHECKOUT, WE CANNOT APPLY IT ONCE THE ORDER IS COMPLETE.
NOTE: IF AN ITEM IS RETURNED UNAUTHORIZED, THERE WILL BE A $10 PROCESSING FEE AND SHIPPING DEDUCTED FROM YOUR STORE CREDIT.
NOTE: IF AN ITEM IS DEFECTIVE, WE MUST BE NOTIFIED WITHIN 14 DAYS OF RECEIPT OF THE ITEM TO BE ELIGIBLE FOR AN EXCHANGE. AFTER 14 DAYS, WE WILL NOT ALLOW A REFUND/EXCHANGE/STORE CREDIT.